HAYWARD, Calif. — A Hayward, California man says UPS misplaced a singular guitar he bought, then provided up a bunch of various explanations, together with that it was destroyed within the Southern California wildfires. That’s till ABC San Francisco affiliate KGO bought concerned.
It seems like Christmas got here late for the Diaz household.
“It is a good guitar; I like its tone quite a bit,” Hayward resident Damian Diaz mentioned.
The 16-year-old only recently acquired his present. His dad, Tony, bought the guitar months in the past, from vendor Adam Hulsey.
“I shipped all of them on the identical time, from the identical place, printed the labels proper right here at house,” mentioned Hulsey, Adam’s Guitar Addict basic supervisor.
The guitar was certainly one of three within the cargo, however solely two arrived.
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This Dime Slime guitar appeared to be caught in Lathrop, California.
Calls to UPS customer support revealed all types of causes it wasn’t delivered.
“Burned up in a California wildfire, fell off a truck, fell off a practice, so many various tales,” Hulsey mentioned. “The package deal was broken past restore. All contents have been destroyed and discarded.”
Hulsey acquired some compensation from UPS, however not an quantity he felt was honest. UPS says it was going off the quantity for which Hulsey insured the cargo.
Tony Diaz had a hunch the guitar was nonetheless on the market.
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“I simply had an instinct that the guitar was stolen and that it wasn’t broken and destroyed,” Diaz mentioned.
Certain sufficient, on a search, the precise Dime Slime guitar right down to the serial quantity appeared on a Guitar Middle web site.
“21 1564,” mentioned Tony Diaz, studying it off.
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“That is like a VIN quantity on a automobile, and it is there for causes similar to this,” Hulsey mentioned.
Hulsey snatched it up, and Diaz made the drive to Bakersfield, California to get it.
“It was three and a half hours to rise up there, and it was 4 hours to get again. Was it value it? Yeah, it was completely value it,” Diaz mentioned.
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“While you’re a small enterprise like myself, you may’t afford to have a majority of these issues occur,” Hulsey mentioned.
They filed a police report, and referred to as UPS again. However Diaz says the decision did not go nice.
“UPS was sort of, ‘hey, why are you calling with this monitoring quantity? That is already a closed case. The guitar was broken and destroyed.’ And I advised them on the telephone, ‘effectively that is so humorous that the guitar was broken and destroyed as a result of I simply purchased it from Guitar Middle, and I’ve it in my automobile with me,'” Diaz mentioned.
That is when KGO stepped in. Investigative reporter Melanie Woodrow spoke to a UPS safety supervisor, who mentioned the guitar was stolen, however that UPS could not reimburse Hulsey for greater than he had insured it. After talking with KGO and Hulsey, UPS agreed to revisit the difficulty, if Hulsey offered a receipt for the acquisition.
In a press release to KGO, UPS writes, “We try to supply wonderful service. We have been in touch the shopper and have resolved the state of affairs.”
The decision was an even bigger refund that glad Husley and Diaz.
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“I could not have carried out it with out you guys. Melanie, you’ve got been nice in getting me in contact with the appropriate individuals at UPS,” Hulsey mentioned.
The guitar, which had been in mint situation previous to the theft, now has just a few blemishes.
“It did not have that dent within the high earlier than,” Diaz mentioned. “There is a scratch again right here on the again proper right here.”
Tony Diaz and his son are glad to have it of their arms, secure and sound.
Woodrow requested the UPS safety supervisor why Diaz and Hulsey got so many various explanations about what occurred to the guitar. He mentioned there was a “casualty code” assigned to the cargo, and it is doable representatives within the customer support name middle did not know what the code meant.
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