The CTA will not use X, the social media platform previously referred to as Twitter, to ship service updates and alerts to passengers.
In an announcement in current days, the CTA stated that it had determined to droop its utilization of the accounts due to coverage modifications at X that left “riders prone to being misinformed” about service disruptions.
“The CTA suspended using its CTA and CTAAlert accounts on Twitter as a result of current modifications to the platform put riders prone to being misinformed about real-time service updates,” the company stated in an announcement. “The choice to droop using these two accounts permits CTA to enhance the accuracy and transparency of its service alerts by slicing out an unreliable intermediary service that created lags and confusion.”
CTA officers informed NBC Chicago alerts have been displaying up out of sequence on the platform, resulting in out-of-date data being conveyed to passengers. The company additionally stated that posts with hyperlinks weren’t displaying up within the feeds of riders.
In line with the company, service updates will nonetheless be accessible on its Instagram, Fb, TikTok and Bluesky accounts. Clients may get service alerts despatched by way of electronic mail and textual content messages, with sign-up accessible on the company’s web site.
The company will preserve an X account sending updates on its long-term capital enchancment program on the Purple and Purple strains, in line with officers.
